Privacy Policy
Last Updated: March 15, 2025
At volt-glowen, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial stability analysis services.
We operate under South Korean data protection laws, including the Personal Information Protection Act (PIPA), and we're committed to transparency about our data practices.
Information We Collect
When you use our services, we gather different types of information. Some you provide directly, while other data comes from how you interact with our platform.
Personal Information You Provide
- Contact details including name, email address, and phone number
- Financial information necessary for stability analysis
- Account credentials and authentication data
- Communication preferences and service settings
- Feedback and correspondence you send to us
Information We Collect Automatically
Our systems track certain technical data to improve service quality and security. This includes your IP address, browser type, device information, and how you navigate through our platform. We also log timestamps of your activities and session duration.
How We Use Your Information
Your data serves specific purposes that directly benefit your experience with our financial analysis services. We don't use your information for unrelated purposes without your permission.
Primary Uses:
We analyze your financial data to provide stability assessments, generate reports, and offer personalized recommendations. Your contact information lets us send important updates about your account and respond to your questions.
- Performing financial stability analysis and generating reports
- Maintaining and improving our analysis algorithms
- Communicating with you about your account and services
- Detecting and preventing fraud or unauthorized access
- Complying with legal obligations under South Korean law
- Analyzing usage patterns to enhance user experience
Data Storage and Security
We store your information on secure servers located in South Korea. Our infrastructure meets industry standards for financial data protection, and we regularly review our security measures.
Security Measures
All data transmissions use encryption protocols. We maintain firewalls, conduct regular security audits, and limit employee access to personal information based on their role requirements. Only team members who need access to perform their duties can view your data.
| Data Category | Retention Period | Storage Location |
|---|---|---|
| Account Information | Duration of active account plus 5 years | South Korea data centers |
| Financial Analysis Data | 3 years from last analysis | South Korea data centers |
| Communication Records | 2 years from last contact | South Korea data centers |
| Technical Logs | 90 days | South Korea data centers |
Sharing Your Information
We don't sell your personal information. Period. But there are specific situations where we share data with third parties to provide our services or meet legal requirements.
Service Providers
Some trusted partners help us operate our platform. This includes hosting providers, payment processors, and analytics tools. These companies can only use your data to perform services on our behalf and must protect it according to our standards.
Legal Requirements
South Korean law sometimes requires us to disclose information to government authorities. We'll share your data when legally obligated, such as responding to court orders or regulatory inquiries. We review each request carefully and only provide the minimum information necessary.
We never share your financial analysis results with third parties for marketing purposes. Your financial stability data stays confidential between you and volt-glowen.
Your Privacy Rights
Under South Korean law, you have significant control over your personal information. You can exercise these rights at any time by contacting us.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 10 business days.
Correct Inaccuracies
Update or fix any incorrect information in your account. Most details can be changed directly through your account settings.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements. Some data must be kept for regulatory compliance.
Restrict Processing
Limit how we use your data in certain circumstances. You can pause non-essential processing while maintaining your account.
Data Portability
Receive your data in a structured, commonly used format. You can transfer this information to another service provider if needed.
Withdraw Consent
Revoke permission for data processing that requires your consent. This won't affect processing we've already completed.
Cookies and Tracking
Our website uses cookies to remember your preferences and analyze site performance. Most cookies are essential for the platform to function, while others help us understand user behavior.
Types of Cookies We Use
Essential cookies keep you logged in and maintain your session security. Analytics cookies show us which features get used most often and where users encounter problems. We don't use advertising cookies or track you across other websites.
You can manage cookie preferences through your browser settings. Keep in mind that blocking essential cookies will prevent you from accessing certain features of our service.
International Data Transfers
Our primary operations and data storage occur within South Korea. However, some service providers we work with may process data in other countries. When this happens, we ensure appropriate safeguards protect your information.
Any international transfers comply with South Korean data protection laws and include contractual protections that maintain security standards equivalent to those required in South Korea.
Children's Privacy
Our services aren't designed for individuals under 14 years old. We don't knowingly collect personal information from children. If you believe we've accidentally gathered data from a child, contact us immediately so we can delete it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically, especially before sharing sensitive information.
Data Breach Notification
In the unlikely event of a security breach affecting your personal information, we'll notify you within 24 hours of discovering the incident. This notification will explain what happened, what data was involved, and what steps we're taking to address the situation.
We also report breaches to the Korea Internet & Security Agency (KISA) and other relevant authorities as required by law.
Questions About Your Privacy
If you have concerns about how we handle your data or want to exercise your privacy rights, reach out to us directly:
Email: support@volt-glowen.com
Phone: +82 10-8600-8285
Address: Gyeonggi-do, Yongin-si, Giheung-gu, Gugal-dong, 234-2 Giheung Station Central Prugio, South Korea
We typically respond to privacy inquiries within 3 business days. For complex requests, we might need up to 10 business days to provide a complete response.